Frequently Asked Questions
Everything you need to know about your gear and your order at Strides Running Store.
How do I know which running shoe is right for my gait?
We recommend checking our online Fit Guide or visiting us for a gait analysis. Generally, neutral runners need cushioning, while those who overpronate should look for stability shoes designed to prevent the foot from rolling inward.
What is your return policy for worn running shoes?
We offer a 30-day 'Run-In' guarantee. If your new shoes aren't performing as expected after a few trial runs, you can return or exchange them for a different pair, no questions asked.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your gear ready for an upcoming race weekend.
Do you offer international shipping?
Yes, Strides Running Store ships to over 50 countries. International delivery times vary by location but generally range from 7 to 14 business days.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.